How to Buy

Making a Purchase

Browse our catalogue of embroidery kits and call 61 2 4956 2822/ fax 61 2 4956 1114 or email sales@southerncrossneedlework.com

Availability

Our kits should be available to order. However, should we be particularly busy we will inform you of any delay by email.

Normally our orders are dispatched witin fourteem days in Australia. Allow a longer period of time for overseas destinations.

Methods of Payment

Currently we accept payment by credit card i.e. Mastercard, Bankcard, Visa, personal cheque or bank cheques. If you have any difficulties with any of these methods please contact us. Payment in Australian dollars is required. International money orders are accepted.

Postage Costs

Unless stipulated by customer, Southern Cross Needlework uses Australia Post as a freight carrier. Economy air is the usual rate used.

Overseas customers will be notified of freight costs pior to shipment.

Most Frequently Asked Questions

What is your policy on Faults & Returns?

Premium quality items are used in the production of our kits. It is highly unlikely that any of our kits will be faulty. Quality control is exercised in our production. Stringent checks are made.

Should you have any complaint about the order you receive please contact Southern Cross Needlework sales@southerncrossneedlework.com immediately on receipt of your order. Refunds will only be given should the kit be returned in a saleable condition and unused in any way and apckaged as it was sold. We will gladly replace your order with another design or refund your money.

How does a retailer purchase your product?

Trade and wholesale enquiries welcome info@southerncrossneedlework.com